Last Updated: February 23, 2026
Plura Sites (“Plura,” “Company,” “we,” “our,” or “us”) operates the PluraOS platform, including our website, web application, and mobile application (collectively, the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. It also explains your privacy rights and how applicable law protects you.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to:
The PluraOS mobile application
The PluraOS web application
Any related CRM, messaging, automation, and marketing tools we provide
We may collect the following information:
Name
Email address
Phone number
Business information
Billing information
Login credentials
Customer data uploaded into your CRM account
Communications you send to us
When you use the Service, we may automatically collect:
IP address
Browser type and version
Device type and identifiers
Operating system
App usage data
Pages visited
Time and date of access
Diagnostic and performance data
When accessing the mobile application, we may also collect mobile device identifiers and app interaction data.
We use cookies, pixels, and similar tracking technologies to:
Authenticate users
Maintain sessions
Analyze traffic and usage
Improve performance
Support marketing and remarketing efforts
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
Where required by law, we obtain consent before using non-essential cookies.
We use your information to:
Provide and operate the Service
Create and manage your account
Process payments and subscriptions
Send transactional communications
Provide customer support
Improve platform performance
Analyze usage trends
Prevent fraud and misuse
Comply with legal obligations
We may also send marketing communications unless you opt out.
If you use messaging features within PluraOS:
You are responsible for ensuring you have proper consent from your contacts.
We may process phone numbers, message content, and delivery data to facilitate messaging services.
Standard messaging rates may apply.
Push notifications may be sent through the mobile app. You can disable these in your device settings.
We use third-party providers to operate portions of our platform, including:
HighLevel Inc. (CRM infrastructure)
Cloud hosting providers
Payment processors
Email and SMS delivery providers
Analytics services
These providers process data on our behalf and are contractually obligated to safeguard it.
We may also integrate with Google services, including Google Places, which are governed by Google’s Privacy Policy.
We may share your information:
With service providers operating the platform
In connection with a merger, acquisition, or sale
To comply with legal obligations
To protect our rights and prevent fraud
With your consent
We do not sell your personal information.
We retain personal information only as long as necessary to:
Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements
Account data is generally retained during the life of your account and up to 24 months after closure unless legally required to retain longer.
Backup systems may retain encrypted data for a limited period consistent with our security policies.
Your information may be processed in the United States or other jurisdictions where our service providers operate.
Where required by law, we implement appropriate safeguards for cross-border data transfers.
We implement commercially reasonable technical and organizational safeguards to protect your data.
However, no system is completely secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Object to certain processing
Withdraw consent
To exercise these rights, contact us at support@plurasites.com.
We will respond in accordance with applicable law.
The Service is not intended for individuals under 16. We do not knowingly collect personal information from children.
If we become aware of such data collection, we will delete it.
If you use PluraOS to manage your own customers:
You are the data controller of your customer data.
Plura acts as a data processor on your behalf.
You are responsible for obtaining proper consent from your contacts.
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Service after changes means you accept the updated policy.
If you have questions about this Privacy Policy, contact us:
Email: support@plurasites.com
Phone: (855) 921-2337
Website: https://plurasites.com
